Preview notice · updated October 30, 2026
Payments and credit packs
Available one-time credit packs on the Pika H3 Pricing page are supplied by the service. Choosing a pack opens Anyway checkout. Signing in does not create a charge.
This website does not provide an automatic refund action. This notice does not establish a no-refund rule, a refund deadline, a guaranteed reimbursement period, or a payment refund entitlement. Review the terms attached to your offer and receipt, and contact support about refund eligibility.
Failed generations and welcome credits
If a generation task fails, the credits deducted for that task are returned to the same account. Check your account credit history for the returned credits. A delayed task or lost connection alone does not mean generation has failed. A credit return does not refund money to a payment method.
The 15 free welcome credits provided on first sign-in do not expire. They are a one-time allowance, not a reward for each login.
Before purchasing
The checkout must clearly identify the seller, total amount, currency, package contents, any applicable validity period, and the relevant refund conditions. It must also explain how failed or rejected generation jobs affect credits. These details must agree with the account ledger and payment records.
Do not send payment details through the support email or assume that a request outside this website is an authorized checkout. If an offer or receipt appears inconsistent with the site, ask support to clarify before proceeding.
If you believe a charge is related to this site
Contact support with the transaction date, amount, and an order reference if available. Share only the information needed to identify the transaction. Never send a full card number, security code, password, or authentication code. Support must first establish which service processed the charge before describing any available next step.
This notice does not determine the terms of a purchase made directly through a separate video or account service. Consult the seller identified on the relevant order.
Contact
Questions about this notice can be sent to support@pikah3.com. Do not include passwords, payment card details, or other unnecessary sensitive information.